62%
Average ticket reduction in 90 days
Managed services
Managed IT supportwithout the overhead
Enterprise-grade Level 1-3 helpdesk, field support officers, proactive NOC monitoring, and full device lifecycle management delivered as a fixed monthly service.
Why it matters
The cost of unmanaged IT
99.97%
Uptime achieved
41%
Cost saving versus in-house
<2 hrs
Average resolution time
What is included
A complete managed IT stack
Everything an internal IT team handles today, structured as an SLA-backed managed service.
Level 1-3 helpdesk
Tiered support from password resets through complex infrastructure issues across phone, email, and portal channels.
24/7 optionSLA-backedMulti-channel
Field support officers
On-site engineers for hardware replacement, desk-side support, and physical infrastructure work at your locations.
On-siteIndia and UKSame-day support
NOC monitoring
Proactive infrastructure and network monitoring so incidents are detected before they impact users.
Proactive24/7Alerting
AMC and device rentals
Maintenance contracts and rental programmes covering laptops, desktops, printers, and peripherals.
AMCRentalsLifecycle
Warehousing and ITAD
Secure asset storage, staging, and end-of-life disposition with chain-of-custody and destruction records.
ITADSecureCertified
Reporting and reviews
Monthly service reporting with ticket trends, SLA performance, and quarterly review cadence.
Monthly reportsQBRTransparent
How it works
Transition in three weeks
Most managed IT engagements can be brought live inside 21 days without operational disruption.
01
Discovery
Audit the current IT environment, document the estate, and align on service risks and priorities.
02
Design
Shape an operating model around team size, locations, SLA targets, and budget realities.
03
Transition
Knowledge transfer, tooling setup, and a parallel run period protect continuity during handover.
04
Go live
EXTEZ takes ownership with a dedicated account lead and regular operating reviews from day one.
Get started
Ready to transform your managed it?
Talk to the EXTEZ team and we will respond with a service model, rollout view, and commercial approach that fits the estate.
India HQ · UK · EU · APAC coverage · Follow-the-sun support
Full portfolio
Explore other services
EXTEZ covers the wider technology estate through one shared operating model.
02 - Connectivity
Connectivity
SD-WAN, WAN and LAN design, wireless rollouts, and multi-site network deployments for distributed businesses.
View service03 - Data centre ops
Data Centre
HVAC, UPS and generator support, rack and stack, structured cabling, and DCIM-backed operations for live environments.
View service04 - Modern workplace
Modern Workplace
Employee technology experience design through smart lockers, zero-touch provisioning, ITAM, and DEX monitoring.
View service05 - AV solutions
AV Solutions
Video conferencing, room design, AV support, access control, CCTV, and cloud telephony for hybrid workplaces.
View service